How to Fix a Video Not Loading in SharePoint

1. Check Your Internet Connection

Ensure you have a stable internet connection. Try refreshing the page or accessing other websites to confirm connectivity.

2. Use a Supported Browser

SharePoint works best with the latest versions of Microsoft Edge, Google Chrome, or Mozilla Firefox. Older browsers or Internet Explorer may cause playback issues.

• Update your browser to the latest version.
• Try opening the video in a different browser.

3. Clear Browser Cache and Cookies

Sometimes cached data can cause loading problems.

• Clear your browser’s cache and cookies.
• Restart the browser and try loading the video again.

4. Verify Video Permissions

Ensure you have the proper permissions to view the video.

• Contact your SharePoint administrator to confirm your access rights.
• If the video is shared externally, verify that sharing settings allow you to view the content.

5. Check the Video Format

SharePoint supports common video formats like MP4 and WMV.

• Confirm that the video is in a supported format.
• If you uploaded the video, consider converting it to MP4 and re-uploading it.

6. Reduce Video File Size

Large video files may take longer to load or may fail to play.

• Compress the video using a video editing tool.
• Upload a lower-resolution version of the video if possible.

7. Verify Network or Firewall Settings

Sometimes corporate firewalls or network settings block video streaming.

• Check with your IT department to ensure video streaming is allowed.
• Try accessing the video from a different network.

8. Clear SharePoint Site Cache (For Admins)

If you are a site administrator, clearing site cache or resetting the web part may help.

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Still Having Trouble?

• Try downloading the video file directly and playing it locally.
• If the video was recently uploaded, allow some time for the file to process.
• Contact your SharePoint administrator or IT support for further assistance.
• You can also submit a support ticket via our Support Portal with details about your browser, SharePoint URL, and error messages received.